Service Assurance Technician
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Service Assurance Technician III to
manage, repair, and service UCaaS, voice network switching, and
data transport equipment.
Key Responsibilities:
Follow Standard Operating Procedures (SOP) and participate in the
weekly On-Call Cycle
Repair, program, and maintain voice/data/transport equipment and
hosted services remotely
Act as a liaison between customers and internal contacts to ensure
customer satisfaction
Required Qualifications:
Proficiency in two or more technical disciplines (VoIP/SIP, UCaaS,
Firewalls, Data, and Transport)
Experience with Metaswitch and understanding of UCaaS solutions
Familiarity with Fortinet or Palo Alto firewalls, Cisco Meraki, and
Cisco routers
Basic understanding of VoIP protocols, network QoS, IP routing, and
Ethernet switching
Relevant job experience or equivalent education is preferred
Keywords: VirtualVocations, Baldwin Park , Service Assurance Technician, Professions , Vista, California
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