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Manager - Education, SkinCeuticals (West Coast)

Company: L'Oreal USA
Location: Los Angeles
Posted on: October 19, 2019

Job Description:

Job Title: Manager - Training (Field)

Division: SkinCeuticals

Reports To: AVP, Education and Training

Location: Field Based

Summary: Under the direction of the AVP, this position will be responsible for executing educational programs designed to enhance the knowledge of Account Executives, staff members and customers on products, protocols, scientific information, selling techniques and best business practices to drive sales and grow the SkinCeuticals core business.

Responsibilities:

Training Delivery:

1. Trains account executives, and on occasion other staff members (i.e., customer service, etc.) on product knowledge, scientific information, new products, company message and philosophy, selling skills, business skills, and other topics as determined based on need.

2. Conducts trainings in the field with major corporate accounts on topics including, but not limited to, product knowledge, professional protocols, science, selling techniques, display, and merchandising.

3. Works closely with marketing and product development during the launch of new products to assist in the training of all sales staff (field-based and inside sales).

4. May be required to assist in or deliver the Skin Expertise program, depending on program content, schedules, etc. as needed.

5. Demonstrate effective techniques for "suggestive service linking" and "linking service sales to product sales."

Program Development (in collaboration with Education Manager):

1. Contributes to current training programs, as needed, with new product materials, new training materials, or other new techniques in cooperation and collaboration with marketing team members and education team members.

2. Assists in the research, development, and delivery of new training programs in accordance with needs assessment performed in the field, including expanding current programs, such as, Science of SkinCeuticals, Business of Strategic Skincare and internal training programs.

3. Keeps abreast of competitors' activities and actively share information and ideas that will impact future success.

Operational Responsibilities:

* Prepares monthly reports, which will include, but are not limited to, a calendar of training activities, a summary of feedback from trainings, and any and all corporate required forms such as expense reports.

* Arranges and manages sites and facility selection for training and/or meetings, negotiates pricing, arranges training or meeting functions, etc., adhering to budgetary guidelines.

Meetings and Trade Shows:

1. Regularly attends meetings and conducts trainings on a National level.

2. Oversees and works SkinCeuticals tradeshows for pertinent professional meetings; manage Treatment Suites at major medical / industry meetings: AAD, ASPS, ASPRS

3. Assists in the preparation and execution of two annual sales meetings.

Experience / Abilities Required:

* Undergraduate degree

* Must be licensed esthetician

* Minimum 5-7 years hands-on training experience and/or equivalent related work and educational experience.

* Must be able to travel to training sessions, sales meetings, trade shows, corporate office as necessary to meet the training objectives and business needs of account executives and accounts (70%)

* Ability to manage multiple priorities and work independently

* Computer proficiency in PowerPoint, Excel, MS Word.

* Valid US drivers license.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.

Keywords: L'Oreal USA, Baldwin Park , Manager - Education, SkinCeuticals (West Coast), Executive , Los Angeles, California

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